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Groomfield Recruitment are looking for 6 Customer Services Co-Ordinators for their client based in Solihull Business Park.
Working Hours:
* 08:30-17:30 - Monday to Friday
Pay rate:
* £11.76
Duties:
* Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
* Receiving high level of inbound calls.
* 100+ outbound calls per day
* Directing calls to the relevant departments with a professional manner.
* Communicate effectively with customers through various channels, including phone, email, and chat.
* Maintain accurate and detailed customer records using customer relationship software
* Collaborate with cross-functional teams to ensure customer satisfaction and problem resolution
Requirements:
* Previous experience in a customer service role essential
* Excellent communication skills
* Proficiency in using Microsoft software packages
* Experience with 100+ high outbound calls
* Ability to multitask
* Strong attention to detail and accuracy
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