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Account Director - Retail POS

Location: Nottingham 

Salary: up to £60,000 + 25 Days holidays + B/H, Employee discount Scheme

Are you an experienced Client facing Account Director who has good knowledge of retail/instore POS. Based onsite with the Client five days a week, you will be responsible for the management and strategic development of this sole customer. You will lead and support a skilled account management team to maximise revenue and profitability of the Client.

In return, you will be working for one of Europe’s leading visual communications specialist whose Clients are brands and retailers across the globe. 

Primary Objectives

Ownership and delivery of agreed financial targets and operational services

Leadership, motivation and development of the Account Team

Development of key client relationships, including senior personnel

Development and execution of client account plans

Client retention and development, including the selling of all the Group services

Identification and sharing of best practice amongst the sales and account management team

Building and developing excellent relationships with other departments

Timely, insightful and accurate reporting

Delivery of great client service

Key responsibilities

Maintain a close overview of all activities being managed by the account team, with a particular focus on the quality of internal briefing and the successful delivery of key campaigns.

Timely and accurate forecasting of revenues in all clients.

Ensuring your team operates to the commercial framework of the client

Reporting on the delivering of services with the use of KPI’s and SLA’s

Delivering monthly/quarterly/annual reviews including agreed Continuous Improvement Initiatives

Ensure that key client information is kept up to date and accurate at all times on our CRM system (ACT).

Management of the personal development of all team members, through appraisals, one-to-one meetings, mentoring, succession planning and coaching.

Be the primary point of escalation for client issues.

Building effective business relationships with clients, third-party agencies and the company

Acting with strict confidentiality when dealing with the business or client information

Ensure that clients are aware of our capabilities, strengths and have visited key sites

Maintaining a relationship with your Account Managers and Production Controllers to ensure invoices are processed in a timely manner.

Actively driving the growth of your accounts, having visibility of their budgets and performance.

Provide accurate rolling account forecasts

Excellent understanding of the activity within their respective accounts

Have a good understanding of your client’s culture, process, objectives, targets and people

Knowledge, Skills and Experience

10 years+ account management experience

Inspirational team leader with ability to motivate and get the best out of others

Excellent interpersonal skills, able to develop positive relationships internally and externally

Excellent organizational skills with the ability to plan and prioritise work to meet client and business needs

Commercially astute, understands how to drive revenue and profit

Sound technical understanding of all core services and team structure

A ‘can do’ attitude always focused on getting the job done to the highest standards possible

An excellent communicator

Ability to work at pace whilst maintaining great attention to detail

Good IT literacy, including good knowledge of MS Word, PowerPoint and Excel

Provide clear directions and objectives in a concise manner

Understand the balance between delivering services both operationally and commercially, whilst driving good PR in the process

Conduct yourself in a professional manner

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