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Customer Service Advisor

Location: Poole, Dorset

Salary: £24,528 per annum + monthly bonus

Hours: Monday – Thursday 8.00am – 5.00pm Friday 8.00am – 4.00pm

We are recruiting for a Customer Service Advisor to join a well-established business with offices located in Poole and Christchurch, Dorset.

If you currently perform well in a busy, friendly team where you all collaborate to deliver the best possible outcome for your customers then this could be a great opportunity for you.

Main Responsibilities include:

* Managing key customer accounts within the brands businesses.

* Build strong working relationships with clients.

* Answer expected level of incoming calls and handle customer enquires methodically and professionally.

* Cross selling products and promotions.

* Process customer purchase orders through the systems with accuracy and attention to detail.

* Proactively call customers to offer alternatives to out of stock products and resolve any low-level technical queries.

* Communicate clearly with other departments to ensure customer orders and enquiries are fulfilled on time

* Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints

* Solve customer queries and complaints as they arise, delivering great service levels

* Build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together

Skills/Experience Required:

* A minimum of 12 months experience in a fast-paced customer service environment is essential

* Good general standard of education including Maths and English

* The ability to use Excel to a basic level

* The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues

* Attention to detail to ensure that work is completed accurately and within standard operating procedureS