Login to Apply

Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for an IT Support Technician.

This role would be best suited to someone with 1-2 years industry experience or a recent graduate with the drive and determination to develop and progress within an IT Support role.

Overall Purpose:

Provide essential technical support to our users and IT systems at the North Shields site.
You will assist with troubleshooting, user support, and basic system maintenance, while learning from more experienced team members. Key Duties:

- User Machines & Shop Floor Support:

Install software and set up new employee systems, including imaging and hardware installations.
Troubleshoot basic connectivity issues involving docking stations, laptops, desktops, and shop floor IT equipment.
Provide support for office products, operating systems, and hardware- Office Equipment:

Troubleshoot basic printer and scanning issues, escalating more complex issues as necessary.- Active Directory:

Assist with basic Active Directory tasks, including managing Security Groups, Distribution Lists, and user creation.
Gain a foundational understanding of DHCP and DNS.- Software Support:

Utilize a ticketing system to log, track, and resolve IT issues in a timely manner.
Provide support for Windows 10/11, Office 365, and related software products.- Cloud Services:

Familiarity with SharePoint as a user, with opportunities to expand knowledge of cloud-based tools.- Network Support:

Apply basic understanding of networks, WiFi, and VPNs to assist with troubleshooting network issues.- Server Management:

Assist in file share creation and management, ensuring proper user permissions are in place.- Mobile Device Support:

Provide basic support for iOS devices, such as iPhones and iPads.- Scripting and Automation:

Gain exposure to PowerShell scripting for automating routine tasks.- Other Responsibilities:

Assist with other tasks as assigned by the Global IT Manager or on site Tier II Analyst.Key Requirements:

Knowledge of IT support and troubleshooting.
Familiarity with basic networking concepts (WiFi, VPNs).
Ability to provide basic hardware and software support.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Ability to work both independently and as part of a team.
Strong organizational skills with a focus on meeting deadlines and completing tasks efficiently.
Willingness to learn and develop in a fast-paced IT environment.
Familiarity with Windows 10/11 and Office 365.The Package:

Competitive salary on offer depending on experience level.
Day shift role, Monday-Friday(Office based).
Company pension scheme.
Bonus potential.
Opportunity to develop and progress within an IT Support role.
Private Healthcare.
Additional benefits