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Anderson Knight is recruiting for a Payment Support Handler to join a leading organisation in the financial services sector. This role focuses on supporting customers who are behind on their payments, helping them find solutions that lead to positive outcomes.

Working Hours:

* Monday to Friday: 08:00 - 20:00

* Weekends: 09:00 - 18:00
Shifts are allocated on a rotational basis to ensure service coverage. Flexibility is essential, and hybrid working arrangements are available after completing a 5–6 week training programme.

Key Responsibilities:

* Conduct collections activities in accordance with company policies, procedures, and regulatory guidelines.

* Manage customer cases in arrears, aiming for positive resolutions for both the company and the customer, while minimising financial losses.

* Professionally handle inbound and outbound collection calls, ensuring records are accurately updated after each interaction.

* Maintain high performance standards and consistently meet targets, addressing challenges proactively.

* Complete detailed income and expenditure assessments to determine appropriate repayment solutions.

* Exhibit strong telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:

* Previous experience in a collections or similar role is preferred.

* Knowledge of the Treating Customers Fairly (TCF) principles.

* A positive, open, and transparent approach.

* Strong attention to detail.

* Essential customer service experience.

Benefits:

* 33 days of holiday, including 25 days of annual leave and 8 public holidays.

* An additional holiday on your birthday.

* Discretionary bonus scheme.

* 15% pension contributions.

* Eyecare and private medical insurance (PMI) benefits