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Customer Account Co-ordinator

Bristol

Up to £30,000 doe

Permanent

Our client is looking for an Account Coordinator working as part of the commercial team to be the internal voice of the customer ensuring their requirements and expectations are known

Key Responsibilities – Customer Account Coordinator

Communicating with customers to support and understand their requirements
Incoming Business Telephone calls and connections to Department staff
Maintaining customer data if appropriate and ensuring systems are up to date
Work closely with Production Control and Production to balance the orderbook into a production plan.
Ability to analyse potential delivery concerns from data provided
Working closely with internal stakeholders to meet customer dates
Negotiating order book changes with client as appropriate, including price and timing
Reacting promptly and appropriately to any customer concerns, escalating as and when required
Attend client meetings/progress calls as appropriate
You may be required to work alternative shifts / hours
You may be required to perform any other reasonable duties/specific projects from time to time and as directed by management.
Qualifications & Requirements – Customer Account Coordinator

Previous Commercial experience
IT literate, preferably MS Office 365
Excellent communication skills
Well established negotiation skills
Ability to create and maintain accurate records
Well established negotiation skills
Good attention to detail
Good relationship building skills
Previous aerospace industry experience [desirable]
Knowledge of engineering drawings and specifications [desirable]
Business qualification
Knowledge of MRP/ERP systems
What we can offer – Customer Account Coordinator

Salary: Up to £30,000 per annum DOE
25 Days Annual Leave + Bank Holidays
Company Pension Scheme [Salary Sacrifice available]
Simply Health cash plan
DIS Benefit
EV Scheme
Cycle to Work Scheme
Employee Referral Scheme
Enhanced Family Friendly benefits
EAP
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

Candidates who are currently a Client account specialist, customer relationship coordinator, account support specialist, key account coordinator or a customer support coordinator may be suitable for this position

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors