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Group Technical Service Manager

Overall Objective of the Role

- To drive standardisation across Country Style in key areas where this adds value, such as policies, procedures and templates

- Facilitate cross-site learnings and sharing information

- To support development of positive food safety and quality culture across Country Style

Key Responsibilties and Accountabilities

- Be the Super User for the digital FS & QMS platform and manage change control across all sites

- Construct and deliver KPI reports, trend analysis and highlight areas for improvement

- Prepare presentations for key Country Style and customer technical reviews

- Contribute to and track delivery of the governance programme, including internal audits owned by Group Technical

- Build schedules for the Country Style Product Surveillance Programmer such as Chemical Testing of Raw Materials

- Act as the customer's point of contact for non-site specific enquiries as and when required

- Complete compliance assessments and internal audits as required

- Co-ordinate activities and compile responses to group wide initiatives and requests for information, such as collection and submission of packaging data to Val Pak

- Ensure policies and procedures owned by Group Technical continuously comply with legal requirements, customer COP and GFSI schemes, such as BRCGS

- Effectively communicate these policies and procedures within the business and support adoption by the sites when required

- Manage the document control of all documents issued by Group Technical

- Build and publish reports and information generated by Group Technical, such as Monthly Horizon Report

- Absence cover for other members of the Group Technical team

- Deliver food safety and other training as required

Knowledge, Skills and Experience

- Degree calibre — relevant food science, food technology or microbiological qualification

- Sound knowledge of HACCP, food safety, microbiology and allergen management — including effective use of risk assessment

- Significant experience in a technical manufacturing role

- Demonstrates experience of maintaining a FSQMS system and delivery of GFSI and retailer specific certification

- Demonstrates experience, at technologist level of working with a retailer

- Expertise in interpretation of customer codes of practise, competent in use of customer technical databases

- Demonstrates experience of technical strategy implementation

- Demonstrates use of root cause analysis

Key Competencies

- Creating understanding and commitment

- Delivering sustainable results

- Working together

- Works to influence

- Contributes beyond the formal team

- Customer focus

- Project delivery

- Takes personal responsibility

- Resolves complex, integrated problems

- Provides hygiene and / or food safety advice

- Accurately plans, monitors and delivers

- Holds the line when inappropriately challenged by others