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General Manager – Café Local x 2 @ Bristol Temple Meads Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.    

 We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.     

As a General Manager, you'll be rewarded with a competitive salary of up to £35,000 p.a. and enjoy: 

Colleague discount - up to 50% 
Flexible working 
Management bonus scheme 
Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
Friends & Family discount 20% (T&C apply, not all brands included)
Wellbeing support through Retail Trust and family friendly leave 
Variety of networks to support you, Neurodiversity, LGBTQ+ and many more 
Life assurance  
Apprenticeships and ongoing development opportunities 
Share incentive plan (SIP)   We're looking for an inspirational leader to lead the teams at our two Café Local stores at Bristol Temple Meads station. You'll have the opportunity to make a difference every day, as you lead your teams and businesses to deliver exceptional customer service and operational excellence. 

As General Manager you’ll:  

Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. 
Coach your teams to be passionate and knowledgeable about the products in your units, building the brand and providing customers with the right range, quality, and service to ensure they keep coming back. 
Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit. 
Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews. 
Ensure the units are in line with the guidance provided by internal systems.  
Build strong stakeholder management and trusted relationships and with our clients and partners.  
The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the teams to use all security tools available to provide a safer place to work.      

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. 

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