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Are you looking for a new exciting opportunity working as a Service Desk Engineer for a successful Service Provider based in Bristol?

This will be a hybrid opportunity with an alternating shift pattern including an afternoon shift.

Main Duties of the Role

* Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date.

* Manage tickets escalated from 1st line members

* Maintaining internal documentation

* Attending customer site when required

Your Skills and Experience

* Experience within a similar position, ideally in an MSP environment

* Excellent communication skills both written and verbal

* Microsoft Desktop & Server, Exchange, Active Directory, 365

* VMware / Hyper-V

* Configuring and supporting Firewalls and Switches

* Knowledge of ITIL

Salary

* £25,000-£30,000 per annum, depending on experience