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Service Support Manager
Redhill, Surrey
£35,000 - £40,000 + Company Benefits
Permanent

An esteemed and fast-growing technology company is currently seeking a Service Support Manager – Customer Service Manager to provide service management direction to business-critical support teams, improving existing service levels to ensure targets are met.

Sound interesting? Read on…

As the Service Support Manager, you will work closely with Infrastructure, security, development and Solution Architecture teams to help provide a high-quality support service across key business-critical applications.

Responsibilities:

• Implement formal problem management and change control systems
• In conjunction with the Service Desk, manage the communications with stakeholders and users on service complaints, performance, issues and resolutions
• Manage the activities of the support team:
o IT Level 1 Service Desk
o IT Level 2 & 3 Support
o Business Support
o Data & Analytics
o Development / Application Software Support

Key Skills:

• Project Management of IT changes as required
• Consistently professional, confident, and calm even in challenging situations
• Service Management Method and reporting processes
• IT Systems experience (e.g. Windows / Client Systems)
• Demonstrable Project Management (e.g. PMP, Prince2) experience
• Experience in ITSM tools (e.g. ServiceNow, Jira etc.) ideally with configuration experience
• Ideally, you will have Program Management Office (PMO) reporting exposure / experience

Company Benefits:

• 25 days holiday
• Hybrid/Flexible Working
• Private Medical Insurance
• Workplace Pension
• Ride to Work Scheme/Season Ticket Loans
• Excellent career path with training and development opportunities

Interested?

Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description.

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