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IT Service & Infrastructure Engineer

The Role:

The role of IT Service & Infrastructure Engineer is to provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services and infrastructure. This includes:

End-User Computing (EUC)
Hardware & Logistics
Application Support
Managed Print Services
Identity Access Management
Email
File Management

The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.

In addition, this role will also provide IT support and administration to all back-office systems, which includes bespoke Insurance and Referencing systems.

You will also oversee desktop environments for the Group and offer technical assistance to external customers, primarily letting agents and landlords.

Furthermore, the role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as needed.

Experience:

Demonstrable experience within a busy IT support environment.
Extensive knowledge of computer hardware systems.
Familiarity with general OS systems and Office Software.
Technical Support/Problem Solving skills
Incident Management and Request Fulfilment
Knowledge of Microsoft, Android and iOS systems and technology
Working within a matrixed team
Proactive problem solver and independent thinker.
Structured and organised - can prioritise and manage a demanding and agile workload
Excellent communication and stakeholder management capability
Good attention to detail and ability to think laterally
Resilient and positive attitude.

The IT Service Desk operates between the hours of 08:30 and 17:30 Monday to Friday with Saturday cover from 09:00 to 14:00 on a rotational basis (overtime paid).

Why Join Us?

Competitive salary and benefits package
Flexible working and holiday options
Pension, enhanced parental leave, and life insurance
Discounts on technology, travel, and leisure
Learning and development opportunities
Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

#HP

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