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Do you have a can-do attitude and experience of facilities, people management and health & safety processes?

We’re seeking our new Facilities Manager, reporting to our Head of Facilities and based in our Newcastle office. You’ll take on day to day management responsibility for our facilities, business support and safety processes that support AND-E. Leading our reception teams in Newcastle and London, you’ll deliver focused solutions across our workspaces ensuring service excellence and value for money in all areas of FM.

With your experience in safety and property compliance, you’ll support the Head of FM in these important areas to ensure our colleagues can deliver great service for our customers. Importantly, you will play a key role in our sustainability planning/projects bringing these to fruition working in partnership with our UK Green Team and our wider group departments to ensure we deliver against our obligations and our strategic objectives of leaving the world a better place.

CHALLENGED NOW AND-EXPERT NEXT.

Responsibilities

* Work with the HoFM to ensure the safe maintenance and security operation of our UK properties with particular focus on Newcastle and London.

* Manage the day to day Central Services such as business travel, security, waste management, reception and business support services including catering, stationery and parking management.

* Manage the daily maintenance of sites including purchasing and reactive repairs management

* Ensure the continuing availability of utilities, site services and equipment across our properties

* Work with the HoFM to ensure a safe working environment for our colleagues, partners and stakeholders including but not limited to writing and reviewing risk assessments, method statements and insurances.

* Build and retain excellent working relationships with functional departments and on site colleagues and service providers in order to co-ordinate activities in relation to our offices.

* Work with the HoFM to develop specifications for outsourced maintenance and equipment in line with procurement processes.

* Lead our Green Team / sustainable mission to reduce our impact on the environment and our carbon footprint aligning to the UK and wider Group CSR activity plan.

* Coordinate FM team Business Continuity / Incident Management processes acting as BC Partner to our departments and Local Operations Team (Silver) member for Newcastle location.

* Manage physical security arrangements of our offices, responding to emergency call-outs as required in absence of HoFM.

* Lead, coach and further develop our reception team in providing a first-class colleague and visitor service experience with systems and processes that support their effort.

* Work with the HoFM to develop and create a facilities/premises asset register which tracks purchases, life span and disposals.

* Work with the HoFM to present timely and fully costed ROI proposals, recommendations or bids as required to the UK SMC or ExCo for investment initiatives and projects.

* Provide reports/presentations in a variety of formats to a range of audiences.

* Support facilities related projects that deliver on time and in budget.

* Provide support and guidance to HoFM and wider P&C team in ongoing and new projects.

* Carry out any other duties, appropriate with the grade of the post, as requested by the HoFM.

Knowledge, Experience and Qualifications

Essential

* Previous experience of working as a Facilities Coordinator / Manager or Soft Services Manager

* People and project management experience

* Experience of using a range of facilities tools and techniques

* Experience of dealing with complex issues and procedures

* Exposure to workings of landlord/tenant relationship management

* Experience of developing facility/building related policies and procedures

* Working knowledge of developing maintenance programmes

* Excellent report writing, presentation, negotiation and influencing skills

* Solid line management/colleague coaching and supervisory experience

* Experience of allocating resources according to competing priorities

* Experience of Business Continuity Management arrangements/plans

Desirable

Experience of financial services industry

Willingness to operate out of ‘normal’ hours on an infrequent basis.

IOSH Manging Safely

Member of IWFM or equivalent.

Willingness to undertake occasional travel on pre-arranged basis

Our Community

Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on occasion, we all need a bit of give and take in our day. We don’t want you missing your child’s school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility and balance in their home and work life.
We care about our colleagues and their well-being and have been nationally recognised for this. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.

Money Back* on everyday health-related expenses such as Optician, Dental, Prescription, Physio, Massage and chiropody, to name a few.

Employee Assistance Programme: Telephone service offering colleagues practical advice and emotional support during a crisis

Flu Jab Voucher is offered during the flu season

Virtual GP online service* with appointments 24/7

5% Bonus* ranging from £1,125 - £1,200.

£250* towards Driving Lessons for you, your partner, and dependents

Pension Advisory Service to support the planning of retirement

Enhanced family-friendly policy, including a baby bonus of £200

Annual Season ticket loan 8- up to a £1000 interest-free loan towards travel to and from work.

Cycle scheme* - hire a bike for an agreed time, then snap it up for a fraction of the cost. up to £500 in probation £3000 after

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)