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Our client is a leading specialist in daylighting and roof glazing solutions has been at the forefront of innovation, shaping the built environment with cutting-edge designs. They are looking for a Customer Service Team leader to join their team. As a Team Leader you will play a key role in maintaining strong relationships with your team, ensuring the customers requirements are met efficiently. As a Customer Service Team Leader, you will be responding to customers enquiries and quotations, maintaining databases and reporting to the Operations Manager.

Customer Service Team Leader responsibilities:

* To manage the Customer Service Team, to ensure that all responsibilities for the team are carried out correctly

* Obtain quotations from suppliers for part numbers where information is not already provided

* Upload supplier responses to the acquired quotations promptly

* Maintain and update valid quotations for all high-running parts using the information in our database

* Conduct a commercial review of customer orders upon receipt and present the reviewed order to the customer service team for processing

* Provide support to the customer service team by assisting with order loading, order book reconciliation

* Address and report any issues that arise within the customer service functions

* Willingness to take on other duties as required and show initiative

Skills & experience required:

* Confident user of a CRM

* Negotiation & Influencing Skills

* Exceptional communication skills, both written and verbal

* Strong organisational abilities

* Polite phone manner and well-spoken

* Excellent listening skills

* Create documents and spreadsheets

* Outstanding customer service capabilities

* Effective problem-solving skills

* 2+ Management experience

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy