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Would you like to work for a company that has a people first culture? Join an organisation that is committed to innovation, sustainability, and delivering top-tier services to millions. With a reputation for reliability and cutting-edge infrastructure, this is your chance to step into a role where your expertise in Wintel Infrastructure can make a real difference to the UK. If you're looking to be part of a forward-thinking team that values continuous improvement and professional growth, this is the perfect opportunity for you.
 
About The Role
As a 3rd Line Wintel Infrastructure Engineer, you'll be at the forefront of managing and supporting critical IT systems. You’ll take ownership of implementing new services and applications while providing third-line support for our Windows server environment. You’ll also play a key role in troubleshooting, problem-solving, and ensuring that services run smoothly in line with agreed service levels.
 
Responsibilities

Configuration and support of core Windows server infrastructure (physical and virtual) as well as other related devices and applications
Provide technical assistance and guidance as required in BAU and Project workstreams
Responsible for providing effective and efficient utilisation of resources to sustain the systems and services required to meet customer expectations and requirements
Provide technical consultation on current and proposed Window systems.
Help resolve errors in the Windows Server landscape
Help the team configure, maintain, and administrate Windows equipment
Maintain Service Level Agreements (SLA) surrounding incidents and requests
Act as a technical escalation point to the tier two support team for incidents and service requests when required
Build processes, procedures, and documentation to ensure high quality customer support
Working with the Cyber Security Team to investigate and remove vulnerabilities
Part of a 24x7 on-call rota  
Required Technical Experience:

Microsoft Windows Server OS systems (Windows 2012, 2016, 2019 and 2022)
Management and administration of Active Directory, Azure AD Connect, DNS & GPOs
Management and administration of ADFS, DFS, DHCP, IIS
Strong knowledge of MS 365 services and applications
Windows Systems backup and restore - Veritas NetBackup experience particularly advantageous
Strong knowledge of networking architecture and technologies
Management, risk and governance of 3rd parties and suppliers
Patch Management / WSUS
3rd line support experience
Microsoft SQL Database Administration
Microsoft 365 Administration Skills  
Preferred Experience

Managing Active Directory Certificate services particularly advantageous
MS Endpoint Manager (SCCM) & SCOM particularly advantageous
Cloud platform technologies (AWS & MS AZURE) particularly advantageous
Working within the ITIL framework – ITIL certification advantageous
AWS, MS and Other Technology Certifications advantageous
Power Platform / MS Dynamics Experience
Microsoft Exchange Support Skills
Single Sign on with ADFS and Azure SSO  
Benefits

Competitive Salary
Enhanced Pension Scheme
Holiday Entitlement: Generous holiday allowance, which increases with service.
Health and Wellbeing: Access to health and wellbeing initiatives, including Employee Assistance Programs (EAP) that offer support with mental health, financial advice, and more.
Life Assurance
Training and Development Program
Flexible Working
Employee Discounts
Community Engagement Program
Supportive Work Environment: A collaborative and inclusive culture, where employees are valued, supported, and encouraged to thrive.
Plus lots more!  
Take this opportunity to further your career in an exciting, dynamic environment, where your skills and expertise will make a real impact. Apply today to join the team and be part of our success story