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Hours: Monday- Friday (Between 8am and 8pm)
Salary: Starts at £23,000 + Bonus + Salary Increase to £23,500 after 6 months.

Job Summary
We are seeking a dedicated and detail-oriented Agent to join our team. The ideal candidate will be responsible for managing the recovery of outstanding debts while maintaining a professional relationship with customers. This role requires strong communication skills, excellent phone etiquette, and a passion to learn. The Agent will play a crucial role in ensuring the efficient collection of overdue accounts and will work closely with various departments to achieve recovery goals.

Duties

* Answer inbound and conduct outbound calls to customers to discuss overdue accounts and negotiate repayment plans.

* Perform data entry tasks to maintain accurate records of communications and payments.

* Provide exceptional customer service while handling sensitive financial information.

* Maintain compliance with relevant regulations and company policies during all recovery activities.

Requirements

* Proven experience in telemarketing or a similar role within the financial services sector is preferred.

* Excellent phone etiquette with the ability to communicate clearly and professionally.

* Highly organised with strong attention to detail and accuracy in record keeping.

* Ability to work independently as well as part of a team in a fast-paced environment.

* A proactive approach to problem-solving and conflict resolution.

If this sounds right for you, apply now