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BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting for an experienced Housing Officer with homelessness and temporary accomodation expereince to work for our client based in Lewisham and surrounding areas.

Duties & Responsibilites of a Housing Officer:

* Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.

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Carry out estate visits and inspections in a lone working capacity.

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Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings.

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Manage nuisance cases effectively and liaise with external mediation partners.

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Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.

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Respond to correspondence and complaints and provide good quality drafts for members enquiries.

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Identify, record, and support our vulnerable residents, signpost residents for support as required.

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Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.

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Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.

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Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.

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Attend court hearings and evictions, always representing the organisation positively.

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Keep abreast of all relevant legislation and good practice issues relating to the role.

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To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise.

* To identify service users with support needs and refer them to appropriate support or resettlement services.

* To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support.

Working Hours: 35 per week Mon - Fri

Requirements for Housing Officer :

* Enhanced DBS check

* Homelessness experience

* Northgate experience

* Social Housing experience

If you have the relevant experience, please apply with your CV