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Diamond Facilities are looking for a contract support assistant to join their team on a fulltime permanent basis, office based in Birmingham Business Park.

The role:

* Ensure efficient resourcing of work orders

* First time fix culture, full mobile and operational control, maximising productivity

* Ensure all Sub-Contractors adhere to our standards, policies, and procedures

* Report any problems/issues to the Line Manager

* Understand and respect the engineers and their role

* Achieve the highest standards of customer service and service delivery

* Understand and meet the objectives of the client

* Support and help control and maintain agreed direct labour to sub- contractor ratios

* Have mutual trust and respect of the business and people priorities

* Continually improve and monitor engineer performance

* Empower engineers to take ownership of works issued

* Tackle difficult issues early

* Ensure full compliance with business standards

* Always work as a team player

* Develop excellent relationships with client representatives and consultants

* Meet deadlines without the need for prompting

Performance Measures

* Performance against KPIs

* Ensure all jobs are updated on the system daily

* First time fix objective on all jobs

* Productivity of engineers

* Achieve client response times

* Achieve agreed Direct Labour/Sub-Contractor split

* Control of work in progress and new calls

* Help achieve all targets set for the Reactive Department

* Ensure client queries are responded to within the hour

Benefits:

* 29 days paid holiday including all public holidays

* Company Pension

* PAYE Monthly pay

* Training when required